Frequently Asked Questions

Need help? Check out the answers to your questions about 313 Payments, or send an email to support@313.com.

313 Payments offers secure payment collection, payouts, transfers, utility payments, USSD payment options, payment links, online checkout, and merchant reporting dashboards—all built on CBN-regulated infrastructure.

Our platform serves SMEs, startups, large enterprises, e-commerce businesses, NGOs, schools, fintechs, associations, and any Nigerian business that needs to collect or disburse payments reliably.

Yes. 313 Gateway Ltd is licensed under the Central Bank of Nigeria as a Payment Solution Service Provider (PSSP – AIP status).

We follow industry-grade security standards, including PCI DSS compliance, encrypted connections, tokenized payments, and robust fraud prevention processes. Your data and transactions remain protected end-to-end.

We provide developer-friendly APIs, SDKs, and sandbox environments with clear documentation. Your developers can integrate collections, payouts, and checkout in a few steps.

Settlement cycles follow standard banking timelines (T+1 et.c). Merchants receive payouts based on agreed settlement windows.

We support card payments, bank transfers, USSD options (via partner banks), and multiple utility payment channels. More channels are added progressively as integrations expand.

Our support team is available via email, phone, and a dedicated ticketing system. We also have an account manager assigned to every corporate merchant.

Yes. Merchants get a dashboard with real-time transaction logs, settlement reports, customer insights, reconciliation tools, and performance analytics.

Simply create an account, complete the business verification process, upload required KYC documents, and our onboarding team will activate your merchant profile within a short window.

Finance, Reimagined for Everyday Use

Your 313 mobile app is designed to give you simple, secure, and instant access to the payments you need to make—whether you're paying a merchant, settling a levy, buying essential services, or completing everyday transactions.

Everything is built for convenience, speed, and reliability.

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